Shipping policy

Where we ship

We currently ship within Australia only.

Dispatch times

Orders are dispatched within 1–2 business days (Monday to Friday, excluding public holidays) of payment being received. Orders placed on weekends or public holidays are dispatched the next business day.

Delivery

All orders are sent with Australia Post and usually arrive within 3–5 business days of dispatch. You'll receive a tracking number by email as soon as your order ships. Delivery times depend on your location and Australia Post.

Shipping costs

Shipping is free on every order within Australia. No minimum spend.

Storage on arrival

Our products are supplied as lyophilised (freeze-dried) powder, which is stable at room temperature during transit. Refrigerate at 2–8°C on arrival, as directed on the label.

Lost or delayed parcels

If your tracking hasn't updated or your parcel hasn't arrived within 10 business days of dispatch, email us. We'll open an investigation with Australia Post and, if the parcel is confirmed lost, we'll resend your order or refund you in full.

Incorrect addresses

Please check your delivery address carefully at checkout. We aren't responsible for parcels sent to an incorrect address supplied by the customer. If a parcel is returned to us for this reason, we can resend it once the reshipping cost is paid.